Shipping Policy

Shipping Area:

USA (48 States) ONLY

Shipping Method:

At CREATE ION USA, we use FedEx / USPS and require Signature Required Service for ALL ORDERS of $100 or more. We DO NOT send it to any international courier or transportation/shipping centers in the USA.

Order and Shipment processing:

Our business time is Monday - Friday Pacific Time (excluding U.S. federal holidays)

The order must be placed by 12 pm PST to start processing the same day. Processing time typically processes within 2 business days (Monday – Friday). During the holiday season, shipping may take longer. Any order after 12 pm PST will roll over to the next business day to process.

If you wish to change the shipping address during the shipping process, there will be an additional $15 service fee applied to your account.
To avoid any complications with your delivery, we suggest to double-check and confirm your Shipping Information and Address is correct, deliverable, and complete (suite number, apt number, room number, zip code, etc.)

According to the California laws, local sales tax will be applied to the California residential address with their orders.

Billing Time

Credit card funds authorized for the purchase will be captured only when your order ships from our warehouse. Orders typically ship within 1-2 business days from the time they are received.

Shipment Tracking

Once your order has shipped, we will provide you with a tracking number so you can track your package. A shipment notification, including tracking information will be sent to your email address when your order is processed and leaves our facility.

Shipment Delays

At CREATE ION USA, we try our best to shorten processing and shipment times. Occasional delays may occur when ordered items are on backorder or out of stock. We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.

Unsuccessful Delivery

Create Ion Grace USA is not liable for any loss caused by the customer providing inaccurate address or shipping information. It is the customer's responsibility to provide a correct and accurate shipping address and information. Any charges or losses incurred by Create Ion Grace USA in the process of re-routing or making an address correction will be the responsibility of the customer.
Create Ion Grace USA will make every attempt to contact the customer in advance to avoid additional shipping charges if possible. Please be sure to receive and sign for the package to avoid any loss of products. If delivery is attempted and the driver is unable to deliver the package, the shipping company will return the package to Create Ion Grace USA. Any charges incurred by Create Ion Grace USA due to unsuccessful delivery will be the responsibility of the customer.

USA Shipping Fee (48 States)

At CREATE ION USA, we offer Free FedEx/USPS shipping for orders over $50 (excluding taxes) in the U.S. all 48 states, or a discounted rate of $8 for orders less than $50.

Shipping Method


Orders $49 and Less

$8 Flat Rate

Orders $50 and over


Please Note:

Orders more than $100 will be shipped with Signature Required Service with or without the customer's request in order to avoid lost package after the delivery.

• Delivery times are basic on USPS / FedEx estimated, there is not 100% guaranteed to arrive within the estimated time frame.

• Please check on your order status to track the most updated time frame.

• FedEx will make three attempts to deliver your package. After the final attempt, FedEx will call the customer and inform them of their delivery to be picked up at their near stations.

• There will be an additional $15 fee apply to your account if you request the mailing address change during the shipment processing

• The above shipment rate only applies to domestic ground packages under 30 lbs.

• At YamaKanUSA, we apologized that we currently Do Not Ship to the Following:

States of Hawaii and Alaska
PO Box, APO, DPO and FPO
International address other than USA and Canada
International courier or transportation/shipping centers in the USA